Frequently Asked Questions
Q: Is this real?
A: I'm very tired of this question by now. I'm too busy to deal with it. Customers get their order, and the chocolate contains the secret ingredient they allege to contain. Either buy from here, or don't. I don't care if you believe me.
Q: Why is the wait time so long?
A: That is a very fair question! I am one creator, in a small, pristine clean cottage law kitchen. Orders blew up overnight and haven't stopped OR slowed down since December. I'm drowning in orders. I still complete every single order I get. In the order it's collected, but that number is higher than you think. So it takes me a while to get through orders.
Q: Is shipping discreet?
A: Yes. A plain white mailer and ice is used for shipping. The Return address is a fake address for a restaurant. From "HTB"
Your first and last name and address are printed as it was collected by the website.
Q: Can I email someone if I have questions?
A: it's best to go to the facebook group to join the community but no. The email contact should only be reserved for important changes to orders like the shipping address.
Emails asking for order update and shipping update questions will not be answered.
I'm not saying this to be shady or mean, I just litereally get too many of them A DAY! And it has to stop. I cannot read them all, I cannot reply to them all, I'm very busy in the kitchen making orders.
Q. This is my first time consuming, how do I know how much to take?
A: vPlease Visit this link __click here__
Q. I ordered 8 weeks ago! Where is my order!!!
A. You will receive a tracking number by email the moment your order ships!!
If you have not gotten this email YET, then your order has not shipped yet.
The estimated lead times posted on the website are estimates. Not laws!!
Your order will ship when i'm done making it!
The only thing you can do now is wait for your order to arrive.
Orders cannot be cancelled, adjusted or refunded after they are placed.